Q. What does Learn English at Home offer?

Volunteer tutors to provide weekly 1:1 English lessons in the client's own home; short courses in community venues; individual support.

Q. Who can refer?

Anyone can refer a client to LEAH. As long as you know the person you are referring and have asked their permission.

Q. What are your acceptance criteria?

Any adult who lives in the Borough of Kingston or Richmond, who does not have English as a first language and is unable to access an English class at college or in the local community because:

  • They have a young child/children at home.
  • There are cultural reasons for not attending classes.
  • They have mobility or health problems preventing them from going out to a class.
  • They are carers who cannot leave home because of their caring duties.
  • Their language skills are too low level.
  • They feel socially isolated and lack confidence to go out alone.

Q. What happens once someone is referred?

Once we receive a referral form we contact the referrer to confirm receipt. When we have a suitable tutor available we make contact with the client to arrange a 1:1 assessment in the home. Once we have assessed the client’s needs and level of English we contact the tutor to give them some information about the client and to arrange to meet the client together. During this meeting both client and tutor arrange a suitable day and time to have their lessons.

Q. How long does it take for my client to get a LEAH tutor?

We aim to find a tutor as soon as we can but it depends on the availability of volunteers at that time. We generally have a waiting list and the waiting time can range from 1 – 6 months. We prioritise clients according to their needs.

Q. What do I do if there have been any changes to my client’s situation?

If your client’s contact details or situation changes while they are waiting for a tutor or during the time they have a LEAH tutor, please contact us directly to update us.

Q. How long does the tutoring last?

Generally the length of a placement is between 9 – 12 months. Some clients need more support than others so may need help for longer. Others may be able to progress more quickly and therefore require less time.

Q. When does the tutoring take place?

Tutoring takes place within school hours 9am-3.30pm. Volunteer tutors visit their client once a week at a pre-arranged time. It is important that lessons take place regularly.

Q. What training do LEAH volunteers have?

LEAH tutors attend an intensive 10 week course which includes 8 weeks teaching practice. We also require tutors to complete an online Safeguarding Children’s course.

Q. Are tutors DBS checked?

Yes. All our tutors are required to have an enhanced DBS check.

Q. What do I do if my client is experiencing problems with their lessons?

If you have any queries or worries about the service your client is receiving please do not hesitate to contact us.