Q. What does Learn English at Home offer?

During the pandemic LEAH volunteer tutors provide weekly 1:1 English lessons via phone or online video, online group classes and a postal ESOL service for clients who do not have access to the internet. Our 1:1 service is usually delivered at the client's home and our community classes at local community venues and we offer a creche. 

Q. Who can refer?

Anyone can refer a client to LEAH. As long as you know the person you are referring and have asked their permission. We will also ask for a professional reference to confirm the identity of the client if the original referrer is a personal contact.

Clients who have pre-school aged children and no additional needs can be referred but will be a low priority and so may have to wait longer. Whilst we make every effort to find a suitable tutor as soon as possible, there is usually a waiting list. In certain circumstances, Learn English at Home may not be able to provide a tutor. Where appropriate, we will refer people onto a further agency.

Q. What is your acceptance criteria?

Residents of Kingston upon Thames, Richmond and Hounslow boroughs with low level English language skills who need help to communicate their basic/everyday needs but cannot attend adult education classes regularly for the following reasons: 

  • They have additional social needs e.g. experienced domestic violence or victims of trafficking
  • They have a young child/children at home with additional needs e.g. a disability
  • They have physical or mental health problems
  • They are carers who cannot leave home because of their caring duties
  • They have very low-level English language skills

Clients who have pre-school aged children and no additional needs can be referred but will be a low priority and so may have to wait longer.  Whilst we make every effort to find a suitable tutor as soon as possible, there is usually a waiting list.  In certain circumstances, Learn English at Home may not be able to provide a tutor. Where appropriate, we will refer people onto a further agency.

Q. What happens once someone is referred?

Once we receive a referral form we contact the referrer to confirm receipt. When we have a suitable tutor available we make contact with the client to arrange a 1:1 assessment over the phone. Once we have assessed the client’s needs and level of English we contact the tutor to give them some information about the client and to arrange to speak to the client together and arrange a suitable day and time to have their lessons.

Q. How long does it take for my client to get a LEAH tutor?

We aim to find a tutor as soon as we can but it depends on the availability of volunteers at that time. We generally have a waiting list and the waiting time can range from 1 – 6 months. We prioritise clients according to their needs.

Q. What do I do if there have been any changes to my client’s situation?

If your client’s contact details or situation changes while they are waiting for a tutor or during the time they have a LEAH tutor, please contact us directly to update us.

Q. How long does the tutoring last?

Generally the length of a placement is between 9 – 12 months. Some clients need more support than others so may need help for longer. Others may be able to progress more quickly and therefore require less time.

Q. When does the tutoring take place?

Tutoring takes place within school hours 9am-3.30pm. Volunteer tutors call or support via remote video once a week at a pre-arranged time. It is important that lessons take place regularly.

Q. What training do LEAH volunteers have?

LEAH tutors attend an online intensive 5 week course (1 day a week). We also require tutors to complete an online Safeguarding course.

Q. Are tutors DBS checked?

Yes. All our tutors are required to have a DBS check.

Q. What do I do if my client is experiencing problems with their lessons?

If you have any queries or worries about the service your client is receiving please do not hesitate to contact us.